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Legal Information

  • Company Information

    Legal Information
    Registered Address:
    RV Smart d.o.o.
    Beogradska 64, Podgorica, Montenegro
    Company Registration Number:
    5 - 1120623
    VAT Number (PIB):
    03533298

  • Company Details

    Official Company Name:
    RV Smart d.o.o., društvo za proizvodnju, promet i konsalting
    Bank Account Information:
    Account Number: 510-171401-34 (CKB)
    Branches:
    1. Milena Đurđić Designerwear
    • Address: Knjaza Danila Petrovića 11/13, Podgorica, Montenegro
    • Main Activity: 4771 - Retail sale of clothing in specialized stores
    • Branch Representative: Milena Đurđić
    • Representative Address: Beogradska 64, Podgorica, Montenegro
    1. Dekor Gradnja
    • Address: Beogradska 64/1, Podgorica, Montenegro
    • Main Activity: 4339 - Other finishing works
    • Branch Representative: Miloš Đurđić
    • Representative Address: Beogradska 64, Podgorica, Montenegro

  • Contact Information

    Email Address:
    assistant.milenadjurdjic@gmail.com
    Phone Number:
    +382 67 811 872
    Working Hours:
    Mon-Fri 9:00–16:00

  • Company Owner Information

    Full Name: Radomir Đurđić
    JMBG or Passport Number: 2312948210028
    Residential Address: Beogradska 64, Podgorica, Montenegro

  • Terms of Service

    • The company provides goods/services in compliance with the laws of Montenegro, including the Consumer Protection Law (Zakon o zaštiti potrošača, "Sl. list CG", br. 2/2014, 6/2014, 43/2015, 70/2017, 67/2019, 146/2021) and applicable e-commerce regulations.
    • All orders are processed based on the company policies stated on this website.
    • By placing an order, the client agrees to the terms of use of this website.

  • Data Processing Policy

    • All customer personal data is processed in accordance with the Montenegrin Law on Personal Data Protection ("Zakon o zaštiti podataka o ličnosti", "Sl. list CG", br. 79/2008, 70/2009, 44/2012, 22/2017, 76/2020) and the company’s privacy policy.
    • For more detailed information, please refer to Privacy Policy.

  • Payment Processing & Security

    • Payments are processed securely in compliance with Montenegrin financial regulations and PSD2 (Payment Services Directive 2, applicable in the EEA region).
    • The company uses secure third-party payment gateways, and customer payment data is handled according to PCI DSS security standards.

  • Return Policy

    • Returns of goods/services are accepted within 14 days for physical products, in accordance with Article 55 of the Consumer Protection Law.
    • For digital products or services, the right to return may be restricted after the service has been provided or the digital content has been accessed, as per Article 57 of the same law.
    • Full details of the return process are outlined on the Return Policy.

  • Liability

    • The company is not liable for delays or errors in service delivery caused by circumstances beyond its control (force majeure), including but not limited to natural disasters, internet failures, government restrictions, or supplier disruptions.
    • Full liability terms are outlined in the Terms of Use section.

  • Additional Information

    If you have any questions or inquiries, please contact us using the information provided above.
Terms of Service
  • Introduction
    By using this website, you agree to comply with the following terms and conditions, which are governed by the Consumer Protection Law of Montenegro ("Zakon o zaštiti potrošača") and other applicable regulations. Please read them carefully before placing an order.
  • Service Availability
    • Our products and services are available in Montenegro and internationally, unless otherwise stated.
    • Delivery times may vary depending on your location and logistics conditions.
    • Certain products or services may have geographic restrictions in accordance with customs regulations or legal requirements of specific countries.
  • Orders
    All orders are subject to availability.
    We reserve the right to cancel any order if:
    • The payment is not successfully processed,
    • Fraudulent activity is suspected,
    • The item is no longer in stock or cannot be delivered to the specified location.
    • In such cases, customers will be notified and, if applicable, refunded in accordance with the Refund Policy.
  • Pricing
    • All prices are listed in EURO (€) and include applicable VAT (PDV) in accordance with Montenegrin tax laws, unless stated otherwise.
    • We reserve the right to change prices without prior notice, except for confirmed and paid orders, which will be processed at the agreed-upon price.
  • Customer Responsibility
    • It is your responsibility to ensure that all provided information (e.g., name, address, contact details, payment details) is accurate and up to date.
    • Any issues arising from incorrect information provided by the customer (e.g., failed deliveries due to an incorrect address) will not be the responsibility of the company.
    • By placing an order, you confirm that you are legally authorized to use the selected payment method.
Privacy Policy
  • Data Collection
    • We collect personal information such as your name, email, phone number, and address to process your orders, provide customer support, and, if you consent, send marketing communications.
    • All data is collected and processed in compliance with the Montenegrin Law on Personal Data Protection ("Zakon o zaštiti podataka o ličnosti") and General Data Protection Regulation (GDPR) for customers within the European Economic Area (EEA).
  • Data Use
    Your data is used solely for:
    • Order fulfillment and delivery,
    • Customer support and service improvements,
    • Marketing communications (if explicit consent is given).
    • We do not sell or share your personal data with third parties, except:
    • When required by law or regulatory authorities,
    • When necessary for secure payment processing via third-party payment providers,
    • When required for logistics or delivery purposes.
  • Data Storage
    • All personal data is securely stored and protected against unauthorized access.
    • We retain customer data for as long as necessary to comply with legal obligations (e.g., tax regulations) or for customer service purposes.
  • Cookies
    Our website uses cookies to enhance your browsing experience. These cookies help us:
    • Improve website functionality,
    • Analyze website traffic,
    • Offer personalized content.
    • You can manage or disable cookies through your browser settings.
  • Contact
    For any inquiries about data protection, contact us at assistant.milenadjurdjic@gmail.com.
Return and Refund Policy
  • Returns
    Customers have the right to return items within 14 days of receiving the order, in accordance with Article 55 of the Montenegrin Consumer Protection Law ("Zakon o zaštiti potrošača").
    To be eligible for a return, items must:
    • Be unused and in their original condition,
    • Be returned in the original packaging with all accessories included,
    • Not fall under non-returnable categories (e.g., perishable goods, digital products, personalized items, hygiene-related products).
  • Refunds
    Refunds will be processed within 7 business days after we receive and inspect the returned items.
    The refund will be issued to the original payment method.
    Shipping fees are non-refundable, except when:
    • The item is defective or damaged,
    • The wrong item was shipped,
    • The order was canceled before shipment.
  • How to Request a Return
    To initiate a return, please contact us at assistant.milenadjurdjic@gmail.com with the following details:
    • Order number,
    • Reason for return,
    • Photos (if applicable) for defective or incorrect items.
    • Once your request is approved, we will provide return instructions.
Shipping Policy
  • Delivery Regions
    • We ship worldwide, except where restricted by international trade regulations, customs laws, or local import restrictions.
  • Delivery Times
    • Standard shipping: 15–30 business days (may vary by destination and customs processing).
    • Expedited shipping (if available): 5–15 business days.
    • Orders are processed within 1–3 business days after payment confirmation.
    Please note: Delivery times may be affected by external factors such as customs clearance, holidays, or unforeseen logistics delays.
  • Shipping Fees
    Standard shipping fees are calculated based on destination, package weight, and international courier rates.
    • Any applicable import duties, VAT, or customs fees imposed by the destination country are the buyer’s responsibility.
  • Tracking
    • All orders include tracking, and you will receive a tracking number via email once your order is shipped.
    • You can track your shipment through the carrier’s website or via the tracking link provided in the shipping confirmation.
Payment Policy
  • Accepted Payment Methods
    • Credit/Debit Cards (Visa, Mastercard, American Express) – Securely processed via our payment gateway in compliance with PCI DSS security standards.
    • Cash upon pickup – Available for orders collected at the designated pickup point.
    • Cash on Delivery (COD) within Podgorica – Payment in cash directly to the courier upon delivery.
  • Cash on Delivery (COD) – Montenegro & European Countries
    • Montenegro: COD is available in all regions.
    • European Countries: COD is available only in countries where this service is supported by the postal services or international courier service.
  • Conditions for Cash on Delivery
    • Payment must be made in cash to the courier or at the designated pickup location upon receiving the order.
    • Additional COD fees may apply, as determined by the courier or postal service.
    • The maximum COD amount depends on the courier’s terms and conditions in your region.
  • Refund Conditions for Cash on Delivery
    • Refunds are processed only after the returned item has been received and inspected.
    • COD service fees charged by the courier are non-refundable.
    • Refunds for COD orders are typically issued via bank transfer or store credit, as cash refunds are not available for online purchases.
  • Additional Information
    If you have any questions or need assistance with payment, please contact us at:
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